If you have received the wrong items or the items you received are defective, please email info@prayhaven.com to discuss this.
If you are not satisfied with the goods received, you may return them to us within 14 days of receipt, provided they are in original and saleable condition.
Upon return, you are entitled to a full refund, excluding the cost of return shipping. We cannot refund or exchange items that have been used, opened or are not in their original condition.
Request for return
Download, print and fill out the return form if you do not already have one. Request the return form using the form below.
Email your return form along with a photo of the products you wish to return to info@yezzos.com
Once approved, make sure your return is properly packaged and meets all the conditions below.
Clearly mark "Return" on the outer packaging of your package.
Use an insured tracking service to ensure your package reaches us safely.
Send a follow-up email with your tracking information to info@prayhaven.com.
Return Policy and Guidelines:
All returned items must be unused, unopened and in their original packaging.
We are not responsible for return shipping costs.
Please ensure that all returned items are properly packaged so that they are not damaged in transit.
Ensure all returns are sent via a trackable, insured service, as we cannot accept responsibility for items damaged or lost in transit.
Make sure the return form is approved - without approval, your return may not be processed.
Easy returns in three steps:
Step 1: Request the return form using the contact form below. Please include your order number, email address and reason for return.
Step 2: Send your order
Send the items along with the completed return form to the address listed on the return form. the return form. Make sure there is a track and trace code with the package. You are responsible as the sender and we do not want any misunderstandings. Misunderstandings.
Step 3: Receipt of the purchase amount into your bank account.
Once we have received the package, we will ensure that the purchase amount will be deposited into your bank account within five business days.
OUR CONTACT
Do you have questions about your return? Do you want to get something off your chest? We will be happy to help you! You can reach us through the following channels:
For questions or comments, please email info@prayhaven.com
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